Challenge
The client’s primary goal was to build an intuitive employee self-service mobile app that would help them search for important data (e.g., forms for benefits management) with the tap of a finger.
Major goals for the solution:
- Provide answers for FAQ and access to benefits data such as medical e-cards.
- Minimize the load on the call center by granting users access to necessary info and empowering them with self-service functionality.
- Enable such features as educational videos playback, keyword search, personal user data review, social sharing, contact forms, and Flurry analytics integration.
Solution
After conducting thorough market research, MCC management chose Intersog as their software development service provider.
Reasons for the decision:
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Intersog was already among the leaders of the local IT market (the company was listed among Chicago’s Top Mobile App Developers in 2016)
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Positive feedback from existing clients
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Attractive pricing due to outsourcing R&D activities to Ukraine
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Flexible cooperation scheme
How it was done
Management
For scheduling and milestone tracking, our team used MSProject, along with SVN for versioning and Hudson-CI for continuous integration.
To track the progress, our managers used Redmine, which gave them a comprehensive view of recent bugs, fixes, and priority tasks.
Prototyping & Design
After the planning was completed, our team proceeded to the prototype. It was made to allow the partners to discuss and validate the solution and implement adjustments based on the client's feedback.
Our development team worked hand-in-hand with the product owners to create the app's wireframe and agree on UI components. As the discussion wrapped up, our design team created a visual representation of the interface.
For these stages, our specialists used Axure Pro, Omni Graffle, MS Visio, iPlotz and iRize.
Development
The application was developed using a hybrid approach (HTML5) that allowed for the same code to run on both iOS and Andriod using PhoneGap.
Support
After the cross-platform app was deployed, we signed another service agreement with the client, defining the activities and hourly rates of our support team.
According to the contract, our specialists are available to react to and fix issues in the shortest time possible during operational time and within 3-4 hours during off hours and weekends.
As of today, our partnership with MCC continues. For over 3 years, our support team has kept the product up and running while also implementing new features and updates.
